Cuisinart5-Cup Soho Coffeemaker
Product details
Web ID: 2309928742 reviewssorted by Newest
leaked constantly
Response from Macy's
Thank you for sharing your experience, and we’re sorry to hear that your Cuisinart 5‑Cup Soho Coffeemaker was leaking. Leaks can sometimes occur if the water reservoir is overfilled, the carafe or lid is not properly seated, or mineral buildup is affecting internal seals, and our Consumer Assistance Center can help walk through these checks and review support options at 1‑800‑726‑0190 Ticket #8900636281. We regret the inconvenience this caused and appreciate the opportunity to assist. Thank you for your feedback—it helps us improve product performance and future models.
Floppy coffee maker
If I could rate this a negative zero I would. This product only lasted four months. I did not keep my reciept so I did not call or went through the hassle of returning or reaching out to the company. Just will never purchase another product.
Customer review from cuisinart.com
Response from cuisinart.com
We’re very sorry to hear about your experience and understand how disappointing it is when a product doesn’t meet expectations, especially after a short period of use. Even without a receipt, our Consumer Assistance Center may be able to review available options and provide support—please contact us at 1‑800‑726‑0190 and reference Ticket #8900622814. We value the opportunity to assist and make things right whenever possible. Thank you for sharing your feedback, as it helps guide improvements in our future models.
Nice little coffee maker
Small, great for small kitchens, simple and basic functionality. The carafe is a bit odd, spills easily while pouring so I always pour coffee over my sink. If you're looking for basic and functional this works great. No screens or clock. Just one push button to operate.
Recommends this product
Customer review from cuisinart.com
Meh!!
My concern is the water reservoir. There is no access and I am concern about mold being trap and can’t get into it to clean. I saw mold on the little square filter. I am not comfortable running Clorox through my coffee machine.
Response from Macy's
Thank you for sharing your experience with us—we understand how concerning it can be to see mold on the filter, especially when the water reservoir isn’t fully accessible for cleaning. Regular cleaning cycles with a vinegar‑and‑water solution can help prevent mold growth in enclosed reservoirs, and the small square filter can be replaced or rinsed to maintain proper filtration without using chlorine‑based cleaners. We appreciate you bringing this to our attention and the opportunity to help ensure your machine feels safe and comfortable to use.”
Looks nice but will quit on you
Aesthetically it’s a great coffee maker but I’ve gone through 2 already and both end up with the same issue of not brewing all the way. I cleaned it per factory instructions and then it won’t brew at all. Very nice looking paper weight now. Just because it looks pretty doesn’t mean it will work. Super disappointed
Customer review from cuisinart.com
Response from cuisinart.com
Thank you for sharing your feedback—we’re happy you took the time to provide it. We’re sorry to hear you experienced issues with your coffee maker not brewing fully. Please ensure the water reservoir is seated correctly, check that the brew basket and filter are properly installed, and descale the unit regularly using the recommended solution. If these steps don’t resolve the issue, our team can assist with further troubleshooting or warranty options; please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8900560039
Somewhat disappointed
When I purchased this I thought it would be really great because of the name. Warming plate doesn’t stay warm very long. The glass carafe spills or drips when pouring. I have tried to pour it when it didn’t spill all over and can’t figure out how to pour it so my counter isn’t all full of coffee. Would I buy it again? no I wouldn’t!
Response from Macy's
Thank you for sharing your feedback. We’re sorry to hear the warming plate isn’t maintaining temperature and the carafe is spilling when pouring. Make sure the carafe is seated fully on the warming plate and pour slowly, keeping the spout angled carefully to help reduce drips. For further assistance, please contact our Consumer Assistance Center at 1-800-726-0190 so we can help.
Efficiently Compact
This is a great, compact coffee maker. Whoever thought to put the reservoir on top instead of the back deserves a raise.
Recommends this product
Customer review from cuisinart.com
I will never regret getting this brand So practical and neat.
Recommends this product
Customer review from cuisinart.com