Willow KitchenEco Series 10-Cup Pour Over Drip Hot & Iced Coffee Maker Machine
Product details
Web ID: 18021987158 reviewssorted by Newest
Carafe is Fragile
This coffee pot looks nice, but the carafe broke after just one month of use. The replacement is back-ordered for months.
Loved it and then it leaked everywhere
We loved everything about this coffee maker but a few months ago it started to leak and it just got worse over time. Ruining our space. No way to correct it as the construction is unintuitive. Descaler didn't do anything. We are now just pouring water ourselves. VERY disappointed.
Response from Macy's
We’re very sorry to hear about your experience and understand how frustrating this must be. This is certainly not the experience we want for our customers. Please reach out to support@cookwithwillow.com so our team can further assist you and help find a resolution. - Willow Support Team
Don't buy if you like the carafe
Honestly, great pour over coffee. I'm disappointed by the carafe. It has broken but lasted 4 months. I only purchased this maker with the understanding I could purchase a replacement but that has been sold out for some time now. I have purchased a different carafe from a different company. It doesn't look right and the brew is not the same. For the price you pay for this maker just consider not having the original carafe if it breaks. It's really unfortunate for myself.
Customer review from Tulip Innovations
False Advertisement on Cold Brew
Yo, the cold brew setting brews some really hot water. Isn’t it supposed to be cold? What a waste of money.
Response from Macy's
Hi there,
Thanks for your feedback—we understand how this could be confusing. The “cold brew” setting on this pour-over coffee maker doesn’t actually brew cold coffee. Instead, it brews at a slightly lower temperature than the standard hot setting to help reduce acidity and create a smoother flavor profile. Traditional cold brew, by contrast, is made with cold water over several hours.
We appreciate you sharing your thoughts, and if you have any additional questions or need further assistance, please feel free to reach out to us at support@cookwithwillow.com.
Best regards,
Willow Support Team
Love it. But did not last.
My husband and I purchased this coffee maker 11 months ago and it has recently started leaking water out of the reservoir. It ruined the buffet cabinet it was sitting on bc a lot of water leaked out before I noticed. Highly disappointed that it didn’t even make it a full year.
Response from Macy's
Thank you for sharing your feedback, and we’re very sorry to hear about your experience with the coffee maker. We understand how frustrating and disappointing it is—especially given the damage it caused to your furniture. This is not the quality standard we aim to provide.
Please reach out to support@cookwithwillow.com for further assistance so our team can look into this for you directly and help make this right.
Your comments have also been shared with our product team as we continue working to improve our products. - Willow Support Team
Horrible Coffeemaker Even Worse Dept Store
I purchased this coffeemaker for my son for Christmas. It stopped working the first part of February. I filed a dispute with my credit card and they told me Macy’s will only issue a refund within 30 days. Other stores are 90 days. For a product to only work for a month is terrible. I will not shop at this store again.
Response from Macy's
Hi there,
Thank you for sharing your experience—we’re really sorry to hear that the coffee maker stopped working so soon after purchase. We completely understand how frustrating and disappointing that must be, especially since it was a gift.
While Macy’s handles their own return and refund policies, we’d still really like the opportunity to help make this right for you. If you’re open to it, please reach out to our support team at support@cookwithwillow.com directly with your proof of purchase and a brief description of the issue. We’ll do our best to review your case and explore what options may be available.
We truly appreciate your feedback and the chance to improve your experience.
- Willow Support Team
Needs Redesigned Carafe
Not noticing different coffee flavor quality, but appreciate the reduced exposure to plastics over standard coffee maker. Carafe setup is too cumbersome and delicate, and replacements are unavailable.
Customer review from Tulip Innovations
Came damaged
The product came damaged the glass was shattered and when I did the return I was charged $10 restocking fee which was very upsetting
Response from Macy's
We're so sorry your pour-over arrived with the glass shattered — that's absolutely not the experience we want for anyone, and getting charged a restocking fee on top of receiving a broken item only makes it worse. We completely understand the frustration. We're a small team and we'd genuinely love the chance to make this right. If you'd email us at support@cookwithwillow.com, we'll take great care of you from there. Thanks for giving us the feedback — it helps us do better. — Willow Support Team